Customer Service Representative at Erocraves – Mainland,Lagos(keen with Social Media Management)

We-are-hiring

Erocraves is urgently looking for a suitable qualified candidate to fill the position a Customer Service Representative

Job Summary

We are looking for a customer-oriented service representative

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and also plan and implement social media strategies that will lead to more sales.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

 

Responsibilities

Manage large amounts of incoming calls

Plan and implement social media strategies

Generate sales leads and keep records os leads and sales

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

 

Requirements

Minimum of an OND holder

Social Media Savvy

Track record of over-achieving quota

Excellent knowledge of MS Office (especially Excel and Word)

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to learn fast.

Ability to multi-task, prioritize, and manage time effectively.

 

Method of Application

Interested and qualified candidates should send and email with their CV and cover letter to [email protected]

N/B Application should contain social media profiles

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