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Erocraves is urgently looking for a suitable qualified candidate to fill the position a Customer Service Representative
We are looking for a customer-oriented service representative
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and also plan and implement social media strategies that will lead to more sales.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Manage large amounts of incoming calls
Plan and implement social media strategies
Generate sales leads and keep records os leads and sales
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Minimum of an OND holder
Social Media Savvy
Track record of over-achieving quota
Excellent knowledge of MS Office (especially Excel and Word)
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to learn fast.
Ability to multi-task, prioritize, and manage time effectively.
Method of Application
Interested and qualified candidates should send and email with their CV and cover letter to [email protected]
N/B Application should contain social media profiles